This month, we’re excited to spotlight Gemma Yeats, our dedicated Business Office Administrator! Since joining Here’s The Plan in May 2023, Gemma has embraced the challenge of learning the energy industry from scratch. Here, she shares her advice for newcomers, reflects on valuable lessons learned, and gives us insight into her role supporting our Account Management team. Let’s dive into Gemma’s story!

How long have you been in the energy industry and what’s one piece of advice you would give to someone new to our industry?

I started with HTP in May 2023, so nearly a year and a half. I joined knowing very little about the industry and that was very daunting. My advice to anyone new to this industry is ask lots and lots of questions and listen to those around you as their knowledge is invaluable.

What is the best advice you’ve ever received?

Every day is a school day . we all learn something new every day , whether it’s to do with work or the world around us. Learning is a lifelong journey and no one is ever too old to learn something new.

Tell us about your portfolio, what industries do you work with, what type of supplies do you manage?

As part of the Business Administrator support team my role is to support my Account Management team in the delivery of Here’s The Plan’s contract management service, ensuring outstanding customer service and satisfaction and ensuring that the company is delivering all possible services to each of the client accounts which are managed by the Account Managers. These cover all industries, from large companies to smaller family or owner operated businesses and the service we provide is the same across them all.