This month, we’re thrilled to spotlight Jo Hartley, our incredible Business Administrator! Since joining the team, in November 2024, Jo has brought a wealth of experience and a can-do attitude to support our Account Managers and clients. In this spotlight, they share insights into their daily routine, their unique career journey, and even a bit about their adorable furry companions. Let’s get to know Jo better!

What is an average day in my role?

My average day as a Business Administrator include providing office support to both my Account Manager and our clients, keeping essential company data updated and communicating with clients to maintain good relationships. Other duties and responsibilities also include, updating meter readings, preparing documents and follow up on client’s business communications.

Tell us about your career path

My career path has varied from working for a large insurance company for 14 years, PA for an environmental company, to Office Manager of a Fencing and Forestry Company to Practice Manager within the Dental Industry. Along the way I have gathered extensive experience in several core business functions, such as sales, customer service, administrative duties and management. This combination of experience has meant that I can understand the entire ‘value chain’ within a business and provide an excellent customer experience.

Do you have any pets?

I am completely obsessed with my cat called Wolf and my Roborovski Hamster called Peanut – they are my furry children!