Telecoms

University of York have been a Compliance client for many years with 1^st for Energy and they have assisted us with Display Energy Certificates, Energy performance Certificates and Air Conditioning Certificates throughout this time.

The process has been straightforward and conducted swiftly and with the minimum of disruption. The customer service provided has always been of a very high standard, which means we will not hesitate to continue with their service.

I am delighted to endorse Here’s the Plan for this National Business Award. Over the years I have worked with Annette, Ruth, and Christian, I have always been extremely well looked after. What truly sets them apart from other brokers is the exceptional care and attention they provide after a contract is signed. Their regular monthly emails give me confidence that my supplier invoices are accurate, and on occasions where overcharges have occurred, they have swiftly identified and resolved them with the supplier.

On many occasions, they have also taken the time to explain complex matters in a clear and accessible way, breaking them down into manageable steps that make everything easy to understand. Their professionalism, diligence, and ongoing support make them stand out in the industry.

Working with Christina has been an absolute pleasure. She manages our account with a level of care and attention that is rare in the industry. From keeping everything on track to resolving any issues quickly, she makes sure nothing falls through the cracks.

What I value most is her ability to take complicated processes and explain them in a way that actually makes sense—clear, practical, and easy to follow. Her ongoing support and proactive approach make our partnership smooth and stress-free. Christina isn’t just efficient—she genuinely makes managing our account easier and more reliable.

Here’s The Plan have been a huge support in managing our multi-site energy procurement. Rowan helped us bring all of our contract end dates into line, making renewals far more streamlined and easier to manage across the business. The team also continue to assist us with change of tenancies and the ongoing management of our energy accounts, which has taken a lot of the pressure off our shoulders. Their proactive approach and attention to detail have made a real difference.

We (Instyle Upholstery Ltd) have been a very happy client of Here’s The Plan for over 12 years. Throughout this period they have provided us with an extremely efficient and effective service in evaluating and advising on utility suppliers. This service has allowed us to review the proposal put forward by Here’s The Plan and make an informed decision without having to spend considerable time and effort researching a market that is totally unfamiliar to our company.

Dealing with a single Account Manager, Marilyn Kennedy, who has given us great support over the years, simplifies a critical area of any business. We would have no reservations regarding recommending the services of Here’s The Plan.

Working with Here’s the Plan over the past few years has been a genuinely positive experience. Their approach is professional and transparent, and they’ve always made the process feel simple and well-managed. The combination of competitive results, clear advice, and responsive support has given me real confidence in their service.

We are now in the Third Year of our partnership with Here’s The Plan. They fully a key role in looking after our customers energy market needs and ensuring we maintain our reputation for service excellence. We simply would not work with anyone else.

15 years ago we engaged with Here’s The Plan to manage the groups utility supply contracts and they’ve served us incredibly well over that period. We’ve always trusted their industry experience to deliver best value. Most recently our Account Manager, Ruth Curran guided us through the most volatile period in energy’s history due to the Russia invasion of Ukraine. They guide us through our huge requirements in compliance. We look forward to working with them for many years to come.

Here’s The Plan have done a fantastic job for us here at Montrose Port. Particularly, they were invaluable in helping us become the first port in the UK to have three berths with shore power. I can’t recommend the people at Here’s The Plan highly enough, they are open, transparent and friendly.

Booth Welsh have partnered with Here’s The Plan for a number of years now. We find the relationship to be both straight forward and beneficial. They handle our utility bills and interact with the service providers on our behalf. They also aid with our energy saving initiatives, such as solar or voltage optimisation. Their support has helped us streamline our operations, save on costs and most importantly our time so we can focus on our business. The real-world benefits of our relationship is how they’ve helped strengthen our Net-Zero aspirations. And show we are serious about sustainability. 

When my organisation embarked on a complete renovation of building that had been disused for many years, we knew we needed help. Here’s the Plan were recommended to me as a one stop shop for all things utility related and this proved to be the case. From the initial meeting they were fully engaged in giving us best advice and taking as much off my desk as possible. The on site challenges were many and varied - from identifying if the utilities were still live, to processing complicated Change of Tenancy paperwork, having fuses upgraded and gas meters moved. Best value gas, electric and water supply contracts were set up and resilient telephone and broadband services installed. I was kept informed throughout and nothing was too much trouble for the Here’s the Plan team. I would confidently recommend their services to any business wanting good advice and on going service.

As clients of Here’s The Plan for over 10 years, our company Robert Reid & Son has received nothing but continued and dedicated service. I deal directly with one Account Manager allowing for a customised working relationship solely for my business.

The expertise and strength of Here’s The Plan enables them to source the lowest utility prices on various contracts with different end dates.

I find it very difficult and time consuming to deal directly with utility companies so to be able to make one call or email to my Account Manager saves me hanging on to the end of a phone line or looking for unanswered emails, with Here’s The Plan you know any issues will be addressed quickly and efficiently.

We did try another company on a fixed two-year deal but promptly returned to Here’s The Plan after the contract end date as the level of customer support was not there.

We would have no hesitation in recommending the services of Here’s The Plan.

I wanted to let you know how impressed I was working alongside the Here’s The Plan team with regards to their service. We recently engaged your services for one of our clients who moved premise so there was a lot of pressure to transfer their existing phone numbers over. I was very happy that you took a lot of pressure off my company as most businesses assume just because we do IT we naturally look after telephone lines. Your handling of the reluctant British Telecom engineers to getting out and installing the new lines and constantly banging on their door to get a move-on as there was a lot of pressure to get this ready for the opening day.

I am grateful to you and your team for the seamless transfer of the broadband, telephone numbers to the supply of the router, modem, and desktop VOIP instruments. A big thanks to the Here’s The Plan team who went “above and beyond” over the weekend to get things organised in the background.

I will be using your services again and passing you some more referrals in the not-too-distant future. A BIG gratitude and thanks.

Thank you for all of the hard work you and your team put into the transfer of our telephones and internet to Here’s The Plan. Having been with two of the larger suppliers, for both the broadband provision and the VOIP telephony, coming to Here’s The Plan was like walking out of the darkness and into the light. It is no longer a case of fighting to reach customer service to resolve issues, instead personal service and somebody working to make sure the transfer took place seamlessly and that everything was in place to keep the business running smoothly throughout it all.

For our team internet connectivity and phones are a vital part of our business and knowing we have a powerful force like Here’s The Plan on our side to keep us running us very reassuring.

As an added bonus, the internet connection is also more stable and a number of minor technical glitches that seemed intractable and have bugged us for the last 2 years have vanished overnight.

Any business who wants to see celebrity service in action should seek out Here’s The Plan.

Enesco are one of the largest manufacturers and distributors of Giftware in Europe. As such compliance with the packaging waste regulations are an important aspect of our business.

In 2005 Enesco reviewed how it compiled information under these regulations and after assessing several options chose to work with Here’s The Plan (then European Utility Consultants) and Compliance Link. Together these providers offered a one-stop service at every stage of the Compliance system. They took time to understand our business and the implementation proceeded problem free. To date we are happy with the service we have received. We now have a more robust system that has delivered the projected cost savings. I would therefore be pleased to recommend the services of Here’s The Plan in providing compliance with the packaging waste regulations.

We have been a customer of Here’s The Plan (formerly MDG Group) for 13 years and always found them helpful and reliable.

When it came to building our new office at Grampian Growers, I started speaking to Here’s The Plan about our telecom's requirements. From our first conversation they filled me with confidence and from then on everything was taken care of by them exactly when they said it would.

Here’s The Plan dealt with Openreach easily and I never needed to get involved in any part of the installation of our new fibre lines and communication system. We now have a very fast modern telephone system which we are delighted with and saves use money as well.

Here’s The Plan were great to deal with and I would recommend them to anyone wanting a stress-free experience.