Recent reporting and industry claims indicate that mis‑selling practices, including hidden commissions and opaque pricing, have impacted many UK Small and Medium-sized Enterprises (SMEs) relying on energy brokers for business energy contracts.
Energy contracting and management is an increasingly complex area, and many SMEs understandably feel out of their depth. Navigating wholesale markets, contract structures, non-commodity charges and risk strategies requires specialist knowledge. Yet while seeking expert advice should be the logical solution, fear of being mis-sold, or simply feeling foolish for not understanding the detail, prevents many businesses from asking for help.
A good broker or consultant should do far more than simply present a price. Education should form a core part of their service. SMEs deserve clear explanations of their options, transparent disclosure of commission structures, and impartial guidance that allows them to make informed decisions. Only once a client fully understands the choices available should a preferred solution be implemented. Trust is built through clarity, not complexity.
Here’s the Plan has worked hard to differentiate itself in this challenging sector. We are proud to be accredited as a B Corp business, aligning ourselves with the highest ethical and sustainable standards. This certification reflects our commitment to transparency, accountability and doing business the right way.
Our approach speaks for itself. Most of our clients come to us through word-of-mouth referrals, and 90% stay with us year on year. In a market affected by mistrust, we believe long-term relationships, not hidden commissions, are the true measure of success.
If you have any questions, please feel free to contact us on the following –
📧 theteam@herestheplan.co.uk
📞 01738 474 630
References: https://energysolicitors.co.uk/latest-news/over-2-million-uk-businesses-may-have-been-mis-sold-energy
